Vacature Customer Service Representative

For one of our clients in the chemical industry, in Ridderkerk we are looking for a Customer Service Representative (m/v/x) for 32-40 hours a week.

Task and responsibility from the Customer Service Representative in Ridderkerk

• Enter and confirm all orders received into the system clearly, correctly, and timely
• Understand and process required export documentation, including proformas, invoices and other shipping documents
• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct
• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments, and returns
• Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing, and shipping issues
• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers
• Strive for internal and external customer satisfaction through continuous improvement of people processes and products

Profile

• Minimum of 1 year working experience in order handling, customer service, shipping, and administration
• Fluency in Dutch, English and German
• You are familiar with the use of Incoterms 2020
• You are familiar with different Payment terms e.g., Payment before Delivery, Documentary Collection and Letters of Credit
• Service-minded, co-operative, and structured
• You are a team player with ability to work independently
• Experienced user of Word, Excel, and Outlook
• Experience in the use of M3/KSD/Salesforce is an advantage

Offer

• Salary indication until €3250,- based on 40 hours a week
• A job for 32-40 hours a week
• Temporary contract with the prospect of permanent employment
• Possibility to work remotely, 2 days in the office

Interested?

Are you the Customer Service Representative we are looking for? Do you live in Ridderkerk? Respond quickly by clicking on the ''solliciteer nu/apply now'' button.

Robert Half Nederland B.V. en Robert Half International B.V. verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op https://www.roberthalf.nl/nl/privacyverklaring. Indien u vragen heeft omtrent de verwerking van uw persoonsgegevens kan u steeds contact met ons opnemen via privacy-emea@roberthalf.net.

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Unknown via Unknown of Unknown. Of bezoek hun website Unknown.